1. What Are Cookies?

Cookies are small text files or similar technologies that may be stored on your device when you visit a website.

Cookies can allow a website to remember information between visits, maintain website functionality, understand how visitors use the website, and improve the user experience. The Office of the Privacy Commissioner of Canada recognizes that cookies and similar digital markers can collect information about browsing activity and may constitute personal information depending on the circumstances.

Cookies may be:

• First-party cookies, placed by RehabDNA or technology operating on our behalf.
• Third-party cookies, placed by external service providers whose services are integrated with the website.
• Session cookies, which generally expire when your browsing session ends.
• Persistent cookies, which remain on your device for a period of time or until deleted.

2. Why RehabDNA Uses Cookies

Depending on the website configuration and services in use, cookies and similar technologies may be used for purposes such as:

• Keeping the website functioning properly.
• Maintaining security and preventing misuse.
• Remembering preferences and settings.
• Supporting appointment-booking functionality.
• Understanding how visitors navigate and use our website.
• Improving website performance and usability.
• Identifying technical errors and website problems.
• Measuring website traffic and engagement.
• Understanding which pages and information are most useful to visitors.
• Supporting website administration.
• Improving our online content and patient experience.
• Supporting legitimate business and operational purposes.
• Where appropriately configured and legally permitted, supporting advertising or marketing measurement.

RehabDNA does not use this Cookie Policy to authorize purposes that are inappropriate or unrelated to the purposes disclosed to you.

3. Types of Cookies We May Use

Essential Cookies

Essential cookies may be necessary for the website or particular website functions to operate.

They may support:

• Page navigation.
• Security.
• Form functionality.
• Appointment-booking functionality.
• Session management.
• Basic website functionality.

Because disabling certain essential technologies may interfere with website functionality, some essential cookies may not be optional.

4. Functional Cookies

Functional cookies may allow the website to remember choices or preferences and provide a more convenient experience.

For example, they may remember certain settings or preferences between visits.

5. Analytics Cookies

Where analytics tools are installed on the website, analytics cookies or similar technologies may help us understand:

• How visitors find our website.
• Which pages are visited.
• How visitors navigate the website.
• Which content receives engagement.
• General website performance.
• Technical problems or areas requiring improvement.

Analytics information may be aggregated or otherwise used to understand website usage.

We will configure analytics and tracking technologies in accordance with applicable privacy requirements and the purposes disclosed to visitors.

6. Marketing and Advertising Technologies

If RehabDNA uses advertising, remarketing, conversion tracking, pixels, or similar technologies, those technologies may collect information about interactions with our website for purposes such as measuring advertising effectiveness, understanding campaigns, or showing relevant advertising.

Where applicable law requires consent for such technologies, RehabDNA will seek the appropriate consent before using them.

The use of a cookie does not by itself mean that RehabDNA knows your identity.

7. Third-Party Cookies

Some website functions may involve third-party service providers.

Depending on the services actually installed on the website, third-party technologies may include providers associated with:

• Appointment booking.
• Website analytics.
• Maps and location services.
• Video or media content.
• Social-media features.
• Security services.
• Website hosting or technical services.
• Advertising or marketing services.

Third-party providers may have their own privacy policies and terms.

RehabDNA does not control the independent privacy practices, security practices, availability, or operation of third-party websites or services.

You should review the applicable third party’s privacy documentation when using those services.

8. Appointment Booking and Jane App

RehabDNA uses Jane App for appointment booking and patient-management functions.

If you access a Jane booking page or other Jane-powered service, cookies and similar technologies may be used by Jane or its technology providers according to their own systems, privacy practices, and terms.

Jane’s Privacy Notice explains that Jane provides services to clinics and practitioners and that the clinic/practitioner controls Patient Data handled through the platform.

RehabDNA’s Cookie Policy does not replace Jane’s own privacy documentation.

For questions concerning patient information handled through Jane, please also refer to Jane’s applicable privacy information and contact RehabDNA where appropriate.

9. Cookies and Personal Information

A cookie may contain information that does not directly identify you.

However, information collected through cookies, IP addresses, device information, browsing activity, or other technologies may sometimes be capable of being associated with an identifiable individual.

Where information collected through cookies constitutes personal information, RehabDNA will handle it in accordance with applicable privacy laws and our Privacy Policy.

Canadian privacy guidance recognizes that information collected through cookies can constitute personal information depending on the circumstances.

10. Consent

RehabDNA will use an approach to cookie consent appropriate to the type of information, technology, purpose, and applicable legal requirements.

Where consent is required, RehabDNA will seek consent before using the relevant non-essential technology.

Canadian privacy guidance emphasizes that meaningful consent requires people to understand what information is collected, the purposes for collection, use or disclosure, and relevant consequences.

The Office of the Privacy Commissioner has also specifically recommended notifying users about cookies and their purposes and, as a best practice, obtaining express consent for certain cookie-related uses.

11. Managing Your Cookie Preferences

Where a cookie-consent management tool is available on our website, you may use it to manage available cookie categories.

You may also control cookies through your web browser.

Most browsers allow you to:

• View stored cookies.
• Delete cookies.
• Block cookies.
• Restrict cookies.
• Receive notifications before cookies are stored.

Browser controls vary between browsers and devices.

12. Consequences of Disabling Cookies

You can generally disable or delete cookies through your browser settings.

However, disabling certain cookies may affect the operation of parts of the website.

For example, some features may not work correctly, preferences may not be retained, or appointment-booking and other interactive functions may be affected.

Essential website functions may require certain technologies to operate.

RehabDNA is not responsible for reduced website functionality resulting solely from your browser, device, privacy settings, extensions, or decision to block cookies.

13. Do Not Track and Browser Privacy Signals

Some browsers and devices provide privacy settings or signals intended to limit tracking.

Because browser privacy technologies and standards vary, RehabDNA may not be able to respond to every browser-generated signal in the same manner.

Where applicable law requires a particular response to a recognized privacy signal, RehabDNA will follow the applicable legal requirements.

14. IP Addresses and Technical Information

When you visit a website, technical information may automatically be transmitted between your browser and the website server.

Depending on the website configuration, this may include information such as:

• IP address.
• Browser type.
• Operating system.
• Device information.
• Date and time of access.
• Pages requested.
• Referring website.
• General technical information.
• Security and diagnostic information.

This information may be used for website operation, security, troubleshooting, analytics, and other legitimate purposes described in our Privacy Policy.

The Office of the Privacy Commissioner of Canada notes that IP addresses may constitute personal information in certain circumstances, particularly when combined with other information.

15. Website Security

Cookies and similar technologies may be used as part of website security and fraud-prevention measures.

RehabDNA may use technical information to identify suspicious activity, unauthorized access attempts, abuse, malicious traffic, or other threats to the website.

No internet-based system can be guaranteed to be completely secure.

16. Health Information and Cookies

The RehabDNA website may contain general health and physiotherapy information.

You should not enter detailed personal health information into ordinary website forms, cookie-preference tools, public comments, social-media platforms, or other areas that are not specifically intended for secure patient information.

Personal health information is subject to additional protections under applicable Ontario privacy law.

Under PHIPA, personal health information generally requires appropriate consent for collection, use, and disclosure unless an exception applies.

Cookies used for general website analytics should not be treated as a substitute for the secure systems used for clinical patient information.

17. Sensitive Information

RehabDNA recognizes that health information is particularly sensitive.

We do not intend this Cookie Policy to authorize the collection of sensitive health information through cookies for purposes unrelated to providing or administering healthcare services.

Where a technology could involve sensitive information or a use outside a visitor’s reasonable expectations, appropriate privacy safeguards and consent requirements will be considered.

Canadian privacy guidance indicates that express consent is generally appropriate where information is sensitive, outside reasonable expectations, or creates meaningful residual risk of significant harm.

18. Children’s Privacy

RehabDNA’s website may be accessed by individuals of different ages.

We do not knowingly use cookies to create inappropriate profiles of children or to collect children’s personal information for purposes that are not appropriate or legally permitted.

Where applicable law requires parental or guardian consent or additional safeguards, RehabDNA will comply with those requirements.

19. Third-Party Changes

Third-party services may change their cookies, technologies, domains, privacy practices, or purposes without notice to RehabDNA.

We may update this Cookie Policy when necessary to reflect changes to our website or the third-party technologies actually in use.

Because third-party services operate independently, RehabDNA cannot guarantee the continued availability or specific operation of any third-party cookie or technology.

20. Data Retention

The retention period for cookie-related information depends on the type of technology, its purpose, the provider involved, technical configuration, and applicable legal or operational requirements.

RehabDNA does not promise a single universal retention period for all cookies.

Where applicable, cookie technologies may expire automatically, be deleted when a session ends, or remain until their configured expiration date or until deleted by the user.

Where personal information is involved, retention and disposal are handled in accordance with applicable privacy requirements and our Privacy Policy.

21. International Processing

Some third-party technology providers may process information outside Ontario or Canada.

Where applicable, such processing may be subject to the provider’s privacy practices and the laws of the jurisdiction where information is processed.

RehabDNA will handle personal information in accordance with applicable Canadian and Ontario privacy obligations.

Our Privacy Policy provides additional information regarding international processing and third-party service providers.

22. Changes to This Cookie Policy

RehabDNA may update this Cookie Policy from time to time to reflect:

• Changes to the website.
• New technologies.
• Changes in third-party services.
• Changes to analytics or advertising tools.
• Changes in privacy practices.
• Changes in applicable legislation.
• Changes in regulatory guidance.

The updated version will be published on this page with a revised “Last Updated” date.

23. Relationship With Our Privacy Policy

This Cookie Policy explains our approach to cookies and similar technologies.

Our Privacy Policy provides broader information about the collection, use, disclosure, protection, retention, access, correction, and handling of personal information and personal health information.

If there is a conflict between this Cookie Policy and mandatory privacy legislation, the applicable legislation will prevail.

24. No Guarantee of Third-Party Technologies

RehabDNA cannot guarantee that every third-party technology will always operate without errors, interruptions, security incidents, changes, or vulnerabilities.

To the maximum extent permitted by law, RehabDNA is not responsible for independent actions or failures of third-party technology providers.

Nothing in this section excludes liability that cannot legally be excluded.

25. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights concerning:

• Access.
• Correction.
• Consent.
• Withdrawal of consent.
• Information about collection, use, and disclosure.
• Privacy complaints.

Additional rights may apply to personal health information under Ontario’s PHIPA.

For information about your rights, please review our Privacy Policy or contact RehabDNA.

26. Contact Us

Questions about this Cookie Policy or RehabDNA’s website privacy practices can be directed to:

RehabDNA Physiotherapy
455 Harry Walker Pkwy S Unit 7
Newmarket, ON L3Y 8T3
Canada

Phone: +1 905 509 8469
Email: Info@RehabDNA.com