1. About RehabDNA Physiotherapy

RehabDNA Physiotherapy is an in-person physiotherapy clinic located at:

455 Harry Walker Pkwy S Unit 7
Newmarket, ON L3Y 8T3
Canada

Phone: +1 (905) 509 8469
Email: Info@RehabDNA.com

RehabDNA provides physiotherapy assessment, treatment, rehabilitation, movement and functional rehabilitation, exercise-based rehabilitation, sports and injury rehabilitation, and other services that may be offered by appropriately qualified and authorized practitioners.

The services actually available to you depend on the practitioners, their qualifications and scope of practice, your clinical needs, and the services offered by RehabDNA at the relevant time.

2. Ontario Physiotherapy Regulation

Physiotherapy is a regulated health profession in Ontario under the Physiotherapy Act, 1991 and the Regulated Health Professions Act, 1991.

Physiotherapists practising at RehabDNA are required to practise within their professional scope, registration requirements, applicable legislation, and the standards and requirements of the College of Physiotherapists of Ontario.

Nothing in these Terms is intended to limit or remove any rights or protections you have under applicable legislation or professional regulation.

3. Website Information Is General Information

Information published on the RehabDNA website is provided for general educational and informational purposes.

Website content is not a substitute for an individualized assessment, diagnosis, treatment plan, medical advice, or emergency medical care.

Information about symptoms, conditions, exercises, rehabilitation, treatments, or other health topics should not be interpreted as a diagnosis of your individual condition.

Do not delay seeking appropriate medical attention because of information you have read on this website.

4. No Guarantee of Treatment Results

Physiotherapy outcomes vary between individuals.

RehabDNA does not guarantee a particular result, recovery time, degree of pain reduction, return-to-sport date, return-to-work date, or other treatment outcome.

Your progress may depend on many factors, including your condition, medical history, injury severity, adherence to recommendations, activity level, other health conditions, and factors outside the control of RehabDNA.

Our physiotherapists will use their professional judgment to develop and modify care based on your individual circumstances.

5. Physiotherapy Assessment and Treatment

Before providing treatment, a physiotherapist may conduct an assessment appropriate to your presentation.

Assessment may include discussion of your health history, symptoms, goals, physical examination, movement assessment, strength, mobility, functional assessment, or other clinically appropriate procedures.

Treatment recommendations are based on the information available to the physiotherapist and may change as your condition or response to treatment changes.

You are encouraged to ask questions about your assessment, treatment options, expected benefits, potential risks, alternatives, and any aspect of your care that you do not understand.

6. Informed Consent

Physiotherapy treatment is provided with appropriate patient consent.

You may ask questions, decline a recommended intervention, or withdraw consent where permitted by law and professional requirements.

Withdrawing consent from a particular treatment does not necessarily mean that all other aspects of your care must end.

Certain circumstances may require the physiotherapist to discontinue or modify a treatment if continuing would not be clinically appropriate or in your best interests.

Where required, separate consent may be obtained for specific procedures, services, photography, communication, or other activities.

7. Patient Responsibilities

You agree to provide information that is reasonably necessary for your care accurately and honestly, including relevant medical history, medications, allergies, previous injuries, surgeries, diagnoses, symptoms, and other information requested by your healthcare provider.

You should inform your physiotherapist of any significant change in your health or symptoms.

You should follow safety instructions provided during treatment and exercise.

You should tell your physiotherapist if an exercise, treatment, or activity causes unexpected or significant symptoms.

You are responsible for following medical or healthcare advice provided by other healthcare professionals involved in your care.

8. Emergency Situations

RehabDNA is not an emergency medical service.

If you experience a medical emergency or symptoms that may require urgent medical attention, call 911 or attend the nearest emergency department.

Examples may include severe or rapidly worsening symptoms, significant trauma, sudden neurological changes, loss of bladder or bowel control, severe chest pain, difficulty breathing, or other potentially serious symptoms.

Do not rely on the RehabDNA website, email, online booking system, or social media for emergency assistance.

9. Appointments

Appointments may be booked through the booking system made available by RehabDNA, by telephone, email, or other booking methods offered by the clinic.

An appointment is considered scheduled only when the booking has been accepted or confirmed through the applicable booking system or by RehabDNA.

Appointment availability is subject to practitioner schedules and clinic availability.

RehabDNA may need to change or reschedule an appointment because of practitioner availability, illness, emergencies, operational circumstances, or other reasonable circumstances.

Where reasonably possible, we will provide notice of changes and assist with rescheduling.

10. Cancellation and Missed Appointments

Because appointment times are reserved for individual patients, cancellation and missed-appointment policies may apply.

The applicable cancellation, late-cancellation, rescheduling, and missed-appointment fees will be communicated to you before you become subject to them and may also appear in your booking confirmation, fee schedule, or clinic policies.

Any cancellation fee will be applied according to the clinic’s applicable fee policy and will not replace or override any rights provided by applicable law.

If you need to cancel or reschedule, please contact RehabDNA as soon as reasonably possible.

If you are unable to attend because of an unexpected circumstance, contact the clinic promptly so the situation can be considered under the applicable policy.

11. Fees and Payment

Fees for assessment, treatment, reports, products, equipment, or other services will be communicated before you become subject to the applicable charge.

RehabDNA’s fee schedule and billing practices are intended to be transparent and accurate and to comply with applicable Ontario professional requirements. The College of Physiotherapists of Ontario requires physiotherapists to provide patients with comprehensive fee information before fees apply, including applicable assessment, treatment, record-copy, equipment, cancellation, late, interest, and refund charges.

Payment is due according to the payment terms communicated by RehabDNA.

Applicable taxes will be charged where required by law.

Invoices and receipts will identify the services provided and applicable charges.

If an invoice contains an error, please notify RehabDNA promptly so that it can be reviewed and corrected where appropriate.

12. Insurance and Direct Billing

Private or extended health insurance coverage varies between insurers and individual plans.

RehabDNA does not guarantee that a particular service will be covered by your insurance plan.

You are responsible for understanding your insurance policy, coverage limits, deductibles, referral requirements, eligible services, and submission requirements.

Where direct billing is available and agreed upon, direct billing does not guarantee that your insurer will pay the entire amount.

You remain responsible for any amount that is not covered by your insurer, including amounts resulting from annual limits, deductibles, co-payments, exclusions, rejected claims, inaccurate insurance information, or other plan restrictions.

13. Third-Party Insurance Information

When insurance information is provided to RehabDNA for billing or administrative purposes, you authorize RehabDNA, where legally permitted and necessary, to use that information to process eligible claims or communicate with the insurer regarding those claims.

You are responsible for ensuring that information provided to RehabDNA is accurate.

RehabDNA is not responsible for decisions made by your insurer.

14. Reports and Additional Documentation

Reports, forms, letters, medical documentation, workplace forms, insurance forms, and copies of records may be subject to additional fees where permitted by applicable law and disclosed in advance.

Fees for records or documentation will be handled consistently with applicable legislation and professional requirements.

The College of Physiotherapists of Ontario requires patient records to include relevant clinical and financial information and to be accurate, complete, timely, confidential, and retrievable.

15. Patient Records

RehabDNA maintains patient records as required by applicable legislation and professional standards.

Patient records may include information relating to your assessment, treatment, consent, progress, communications, appointments, billing, and other information relevant to your care.

Patient records are confidential and are handled in accordance with applicable privacy legislation and professional requirements.

The College of Physiotherapists of Ontario requires physiotherapists to protect confidentiality during the collection, storage, use, transmission, and disposal of personal health information.

16. Privacy

Your personal information and personal health information are handled according to our Privacy Policy and applicable Canadian and Ontario privacy requirements.

Depending on the circumstances, applicable privacy laws may include Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), and federal privacy legislation where applicable.

Health information is sensitive information and requires appropriate safeguards. Canadian privacy principles include accountability, identifying purposes, meaningful consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, access, and the ability to challenge compliance.

Our Privacy Policy explains our practices concerning collection, use, disclosure, storage, access, correction, security, communications, third-party services, and privacy requests.

17. Jane App

RehabDNA uses Jane App for appointment booking and patient-management functions.

When you use Jane’s booking or patient-facing services, additional terms and privacy practices of Jane Software Inc. may apply.

Jane states that the clinic or practitioner controls Patient Data, including patient contact information, billing information, and patient records, while Jane provides the clinic-management platform as a service provider/processor or equivalent role depending on applicable law.

Jane’s own Terms of Use and Privacy Notice apply to your use of Jane’s platform and should be reviewed separately.

RehabDNA does not control Jane’s independent platform terms, technical systems, availability, or privacy practices.

18. Electronic Communications

You may communicate with RehabDNA by email, telephone, online forms, booking systems, or other communication methods made available by the clinic.

Electronic communications may not always be secure or immediately reviewed.

Do not send emergency information through email, website forms, social media, or appointment-booking messages.

Where permitted by law, electronic communications may be used for appointment administration, treatment-related communication, billing, and other purposes connected with providing services.

19. Marketing Communications

If RehabDNA sends commercial electronic messages, including promotional emails or text messages, those communications will be handled in accordance with Canada’s Anti-Spam Legislation (“CASL”).

CASL generally requires consent, identification information, and a functioning unsubscribe mechanism for commercial electronic messages.

You may withdraw consent to marketing communications where applicable.

Withdrawal from marketing communications does not necessarily stop administrative or treatment-related communications that are necessary to provide services or manage your appointments.

20. Website Accounts and Booking Information

Where the website or third-party booking platform allows you to create an account, you are responsible for providing accurate information and protecting your account credentials.

You should not share your password with another person.

You are responsible for activity conducted through your account to the extent permitted by law.

Notify the applicable platform or RehabDNA promptly if you believe your account has been accessed without authorization.

21. Website Use

You may use the RehabDNA website for lawful personal purposes.

You must not:

• use the website for unlawful purposes;
• attempt to gain unauthorized access to the website or its systems;
• interfere with website operation or security;
• introduce malicious code, viruses, or harmful software;
• scrape or systematically copy website content without permission;
• impersonate RehabDNA or another person;
• submit false, misleading, fraudulent, defamatory, or unlawful information;
• infringe another person’s privacy or intellectual-property rights;
• use the website to harass, threaten, abuse, or harm another person.

RehabDNA may restrict or terminate website access where reasonably necessary to protect the website, users, clinic, staff, or third parties.

22. Intellectual Property

Unless otherwise stated, the RehabDNA website and its content, including text, graphics, photographs, logos, branding, videos, page designs, illustrations, and other materials, are owned by or licensed to RehabDNA and are protected by applicable intellectual-property laws.

You may view and use website content for your personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit RehabDNA content without prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of RehabDNA intellectual property to you.

23. Third-Party Websites and Services

The RehabDNA website may contain links to third-party websites, platforms, booking systems, social-media accounts, maps, insurers, healthcare resources, or other services.

These third parties operate independently from RehabDNA.

RehabDNA does not control and is not responsible for the content, availability, security, privacy practices, terms, or operation of third-party websites or services.

Your use of third-party services may be governed by their own terms and policies.

24. External Medical and Health Information

The RehabDNA website may contain links or references to external healthcare information.

Such information is provided for educational purposes and does not constitute an endorsement of every statement, product, service, practitioner, or organization referenced.

You should evaluate external information carefully and discuss healthcare decisions with an appropriate healthcare professional.

25. Reviews, Testimonials and User Submissions

If you submit a testimonial, review, photograph, comment, message, or other content to RehabDNA, you are responsible for ensuring that you have the right to provide that content.

You should not disclose another person’s personal or health information without appropriate authorization.

Where RehabDNA requests permission to publish a testimonial, photograph, video, or other identifiable content, appropriate consent or authorization will be obtained where required.

Reviews and testimonials represent the experiences of individual people and should not be interpreted as a guarantee that another patient will experience the same result.

26. Children and Minors

Patients under the age of majority may receive physiotherapy with appropriate involvement and consent from a parent, guardian, substitute decision-maker, or other authorized person as required by applicable law.

A parent or authorized decision-maker is responsible for providing accurate information and participating in care where appropriate.

Nothing in these Terms removes the rights of a minor or substitute decision-maker under applicable law.

27. Capacity and Authorized Representatives

If you are booking or communicating with RehabDNA on behalf of another person, you represent that you are authorized to do so.

Where required, RehabDNA may request evidence of your authority before releasing personal or health information or making decisions concerning another person’s care.

28. Changes to Services

RehabDNA may change, discontinue, modify, or add services, practitioners, appointment availability, website features, or other offerings from time to time.

Changes will not remove rights or obligations that cannot legally be removed.

29. Website Availability

We make reasonable efforts to keep the website available and information current, but we do not guarantee that the website will always be available, uninterrupted, error-free, or secure.

The website may occasionally be unavailable because of maintenance, technical problems, third-party services, internet disruptions, security events, or circumstances outside our reasonable control.

30. Accuracy of Website Information

We make reasonable efforts to provide accurate information, but website content may contain errors, omissions, outdated information, or changes that have not yet been reflected.

Clinical information and service descriptions may change as professional standards, clinical practices, services, or circumstances change.

If you identify an apparent error, please contact RehabDNA.

31. No Unlawful Exclusion of Rights

Nothing in these Terms is intended to exclude, restrict, or waive any right, remedy, liability, protection, or obligation that cannot legally be excluded, restricted, or waived under applicable Canadian or Ontario law.

In particular, these Terms are not intended to restrict patient rights under health-profession legislation, privacy legislation, consumer-protection legislation, or regulatory processes.

Ontario’s Consumer Protection Act, 2023 prohibits unfair practices and restricts consumer contract terms that are excessively one-sided or harsh in specified circumstances.

32. Limitation of Liability

To the maximum extent permitted by applicable law, RehabDNA will not be responsible for losses arising solely from your use of general website information, third-party websites, third-party booking platforms, internet interruptions, or circumstances outside RehabDNA’s reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

Nothing in these Terms is intended to exclude liability for conduct that cannot lawfully be excluded or limited, including applicable statutory rights or professional obligations.

33. No Waiver of Patient Rights

Nothing in these Terms prevents you from:

• asking questions about your care;
• requesting access to information to which you are legally entitled;
• requesting correction of inaccurate information;
• withdrawing consent where legally permitted;
• seeking a second opinion;
• contacting another healthcare professional;
• making a complaint to the appropriate regulatory body;
• exercising rights under applicable privacy legislation; or
• pursuing any remedy available under applicable law.

Patients in Ontario may raise concerns about the professional care of a physiotherapist with the College of Physiotherapists of Ontario. The College provides a formal complaint process as well as a process for sharing information anonymously.

34. Professional Complaints

If you have a concern about your care, we encourage you to contact RehabDNA so that we can understand and address the concern where possible.

You also have the right to contact the College of Physiotherapists of Ontario regarding concerns about a physiotherapist’s professional conduct or practice.

Nothing in these Terms requires you to resolve a regulatory complaint directly with RehabDNA before contacting the College.

35. Privacy Complaints

Questions or concerns regarding personal information should first be directed to RehabDNA through:

Info@RehabDNA.com

Where applicable, you may also have the right to make a complaint to the appropriate privacy regulator.

Our Privacy Policy contains additional information about privacy complaints and privacy rights.

36. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Subject to mandatory legal rights, the courts of Ontario will have jurisdiction over disputes arising from these Terms or your use of RehabDNA services.

Nothing in this section prevents you from exercising a right to complain to a regulator, administrative body, tribunal, or other authority where such right exists under applicable law.

37. Dispute Resolution

If you have a dispute concerning administrative matters, billing, appointments, or website use, we encourage you to contact RehabDNA first so that the matter can be reviewed.

Nothing in this section prevents you from exercising rights available under applicable legislation or from contacting a regulatory, privacy, consumer-protection, or other appropriate authority.

38. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

39. No Waiver

A failure or delay by RehabDNA to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Any waiver must be legally effective and applicable to the specific circumstances for which it is given.

40. Entire Agreement

These Terms, together with the RehabDNA Privacy Policy and any applicable policies, consent documents, fee schedules, appointment policies, and other agreements provided to you, form the applicable agreement concerning your use of the website and services, to the extent permitted by law.

Where a specific patient consent form, fee schedule, booking policy, or other applicable agreement conflicts with these general website Terms, the more specific document will govern the relevant subject matter to the extent legally permitted.

41. Electronic Acceptance

Where you accept these Terms electronically, including by selecting an acceptance checkbox, clicking an acceptance button, submitting an online form, booking an appointment, or otherwise taking an action intended to indicate acceptance, that electronic acceptance may constitute acceptance of these Terms where legally valid.

Ontario law recognizes electronic means in the formation and operation of contracts, including electronic actions intended to communicate acceptance.

42. Changes to These Terms

RehabDNA may update these Terms from time to time to reflect changes in services, technology, legislation, professional requirements, or clinic practices.

The updated version will be posted on this website with a revised “Last Updated” date.

Where applicable law requires specific notice or consent for a material change, RehabDNA will follow those requirements.

Your continued use of the website or services after an updated version becomes effective may constitute acceptance only to the extent permitted by applicable law.

43. Contact RehabDNA

If you have questions about these Terms, please contact:

RehabDNA Physiotherapy
455 Harry Walker Pkwy S Unit 7
Newmarket, ON L3Y 8T3
Canada

Phone: +1 (905) 509 8469
Email: Info@RehabDNA.com